Shipping & Returns

SHIPPING POLICY

Bainbridge Creations provides shipping worldwide predominantly through Canadian Post or Fedex, per customers request. Please allow us 3-4 days production time prior to shipping. Any order shipped outside Canada, may be subject to custom charges, please note Bainbridge Creations is not liable for any costs that may be incurred at customs.

RETURN & EXCHANGE POLICY

We gladly accept returns and exchanges in line with the following terms and conditions:

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

We do not accept cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Teether Straps & teethers

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.