Frequently asked questions
What warnings should i consider regarding teether straps?
**Safety & Product Warnings**
Bainbridge Creations teething necklaces are intended to be worn by adults ONLY and are NOT a toy.
Never leave babies/children unattended with Bainbridge Creations jewellery.
Inspect and wash before first use and at regular intervals thereafter.
Immediately dispose of product at any sign of wear or breakage.
You assume the risks and warnings above by purchasing Bainbridge Creations product. We cannot be held responsible for injury and/or death from improper use of product.
***Teether and accessory Returns***
We do not accept returns or offer refunds for sanitary reasons. However, if there is a quality issue with your item, please contact us! We will be happy to replace your item!
Do the teether straps have safety testing?
Bainbridge Creations has gone through third party testing to endure the safety of our teething necklaces. We have the following:
- Canada Consumer Product Safety Act Toys Regulations- SOR/2011-17 section 21 with amendments SOR/2016-195 and SOR/2016-302 and SOR/2018-138 in the following test procedures:
- Celluloid or Cellulose Nitrate
- Mechanical and Physical testing
Suppliers of all components have provided certificates outlining:
- RoHS & EU compliance
- FDA compliance
- EN testing
- CPST compliance
- ASTM and CPSC compliance
- AS/NZS compliance
Testing information available upon request.
For all wholesale orders a copy will be included with your first order as standard.
What about custom import taxes outside of Canada?
Buyers are responsible for any customs and import taxes that may apply. We will not be held responsible for delays due to customs.
Can I return products?
We gladly accept returns and exchanges in line with the following terms and conditions:
Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
We do not accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Teether Straps & teethers
Conditions of returnBuyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
What safety information is there on the dinner sets?
Our children's dining sets are FDA, RoHA and EU approved products. The children's drinking items are BPA free.
Never leave children unattended with any products.
Inspect and wash before first use.
If there are any signs of wear or breakage ensure you dispose of the product immediately.
You assume the risks and warnings above by purchasing Bainbridge Creations products.
I live in Calgary, Alberta can I pick up free rather than pay shipping?
Yes. Please email us to discuss the order before paying. We are based in the South East of Calgary and are happy for you to pick up directly.
How do I care for my childs dinner set?
Most sublimation products are washer / dishwasher safe, but like with all hand designed items it is best to use the top rack.
Bainbridge Creations recommends hand wash only for children's plates.
Wash all drinking and food wear items prior to first use.
** Please Note: There may be slight colour variances between your computer calibration and the actual item.**
Custom & Personalised orders
If you have questions about our custom design process, please do not hesitate to send us a message. We are happy to make a design and send you a mock-up for approval before producing the final product
What is sublimation?
Sublimation is where special ink and paper is used to print an image. The design is then applied to the material or specially coated product under high heat and pressure. This process turns the ink to gas to bind it into the surface of the product or clothing. Therefore, you will not feel a raised surface like you would with a screen printing or vinyl. The bonus is it also means they are dishwasher or washer safe